CURIOUS ABOUT US?
SEE OUR FAQ BELOW

Nourishing Lives One at a Time means answering your questions one at a time. Below we’ve answered our most frequently asked questions, but if you don’t find what you’re looking for email customer.service@voj.vwu.mybluehost.me.

GENERAL FAQ

How does Producers define “Local”? What does “Local” really mean?

Producers farms are an average of 26 miles from our Fresno plant (instead of hundreds), making our product fresher from the start. Most people would agree that fresher milk tastes better.

Are there different standards of how Producers cows are treated vs. other dairy cows?

Our cows are fed a special bed of feed we grow, managed by nutritionists for optimal health and milk taste, with nothing unnatural like artificial growth hormones. They sleep in free stall beds made twice a day for greatest comfort and cleanliness. The environment is temperature controlled with fans and misters to keep them comfortable during the hot summer months. We have comfort paths to and from the milking parlor for a stress free journey. By using activity necklaces it lets us know how every cow is feeling to prevent health issues. We have an on-site hospital barn to help any cows that are under the weather feel better. These cows are double tested to make sure their milk is free of any antibiotics before returning to milking. Our farm is care rated Excellent by Validus, the industry’s leading independent certification for animal welfare.

What are Producers cows fed?

An assortment of oats, alfalfa, corn silage, hay, and other commodities. We have a dietician constantly monitoring our cows’ diet for the best possible health and care as well as flavor of milk.

What is rBST and why does Producers not use it?

rBST (Recombinant Bovine Somatotropin) is an artificial hormone that regulates the cows metabolism and how efficiently the cow converts feed to milk. Producers has never used rBST on our farm because we are committed to the health of our consumers and cows.

Where is the dairy that makes Producers milk located?

Our farm Bar 20 is located near Kerman CA … but we also purchase milk from other local family farms near our Fresno Plant.

Can dairy products be frozen?

Yes. Cheese and butter can be frozen. Fluid dairy products are drinkable after being frozen, but must be shaken as the cream can separate from the milk.

How can I prevent my ice cream from becoming icy?

By placing a layer of plastic wrap in between your ice cream and its lid, this prevents freezer burn, which crystallizes the ice cream’s surface by stopping air from causing the icy texture.

At what temperature should my freezer be set to keep my ice cream fresh?

0 degrees Fahrenheit or less are the best temperatures to store ice cream.

At what temperature should I store milk to ensure its freshness?

34-40 degrees Fahrenheit are optimum for milk freshness.

What does ‘Homogenization’ mean?

Homogenization is a physical process using pressure to disperse the fat droplets in the milk to prevent the cream from separating in the milk.

What does ‘Pasteurization’ mean?

Pasteurization is the physical process of using heat to kill harmful pathogenic bacteria in order to make the food or drink safe for consumption. Our fluid milk products meet the legal requirements of pasteurization of 161 degrees Fahrenheit for 15 seconds.

Which Producers products are gluten-free?

All of our products are gluten free with the exception of some our ice cream flavors which state they contain ‘wheat’ in the nutrition section.

Do you offer tours of your manufacturing plants, offices, or dairy?

At this time, we do not currently offer tours to the public, but we hope to in the near future.

I have a new product/marketing promotion/packaging design idea. How do I submit it to Producers?

All marketing inquires can be sent to marketing@voj.vwu.mybluehost.me.

Where is Producers milk bottled?

All Producers milk is currently bottled locally in Fresno, CA. We have a second plant location in Fairfield CA that currently runs private label.

Where are your products sold?

Our products are primarily sold in California. Due to the wide distance of our stores please email customer.service@voj.vwu.mybluehost.me for a list of stores in your area.